TekRek Solutions Inc.

Case Study: Customer Listening Engine

Problem: Our customer, one of the leading players in Software industry were struggling to track and measure customer feedback across multiple listening channels which resulted into chaos across the organization.

Solution: As part of Tekrek’s 4P methodology we developed customer feedback aggregation engine to track and measure feedback across 11 customer listening posts. This resulted in an increase of satisfaction score by 9 points in 1 year and saved 2 million in support costs by fixing critical experience issues.

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